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Backup Content

Our SaaS platform uses different solutions to backup different types of user data. A general overview of backups schedule is provided in the table below:


Customer dataFrequencyMain Data Center RetentionDR / Offsite Backup RetentionValue

Database

Content: objects, metadata, user information & profiles, drawing information etc

Daily
  • Daily backup rotated every 5th day and stored on a storage system with snapshots.
  • Last 90 snapshots are stored.



  • Async standby replica*
  • Daily backup rotated every 5th day and stored on a storage system with snapshots.
  • Last 90 snapshots are stored.
  • Daily test restore for last backup.
Critical

Files

Contents: all documents uploaded by the user.

Daily
  • Offline classic backup
  • 90 snapshots for the main storage (planned Q3 2019)


  • Async standby replica
  • 90 daily snapshots
Critical
Configuration



Application Server - Customer configuration

Content: Information about specific application configuration

Daily
  • Configuration stored outside of VM
  • 90 snapshots of configuration storage device
  • Async standby replica*
  • (1 hour window, includes snapshots)
  • Automation of client configuration



High
Infrastructure



SaaS environment

Content: all building blocks of the hosting environment




Some parts of the environment are stored as backups of virtual machines, and entire environment creation is automated so that it can be restored as quickly as possible.

  • Async Standby environment
  • Daily test restore - last day backup



*) For standby DR site a best effort synchronization is performed. In standard conditions the synchronization is performed 24/7 with minimum delay. 



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