General information

Each application offered in SaaS environment is monitored for performance and availability. 

Accessing reports

System administrator can access weekly and monthly reports directly in the system. After login, please open About view and select SLA Reports tab:

Open

Reports content

Report contains information bout site it relates to and time frame taken into consideration. 

 Please note the reports are calculated for business hours. Time-frame from Monday to Friday between 6:00 and 18:00. 

Report also includes:

• Service availability calculated as percentage when it was available, e.g. 99.97%

• Downtime in minutes for convenience

• Some account statistics, like: number of users, number of documents or size of the repository.

Uptime testing

It is important to note how the testing is made and what it means for the end user. 

SaaS services are available through public network that is beyond our control. Even if the service is operating normally it might not be accessible from some locations due to local network disturbance. 

In order to perform measurements as reliably as possible, our testing end points are located in two distinct locations. 

• Our twin-site data center is located in 

  • DC-SOUTH: Sätra (south-west of Stockholm, Sweden)

  • DC-NORTH: Sollentuna (North of Stockholm, Sweden)

• Our primary testing service is located in Falkenberg, Sweden (south of Göteborg,Sweden)

• Our secondary testing service is located in Warsaw, Poland.

Report contains average response time of the service from both testing locations.

A service is considered operational (UP) when at least one of the testing sites can access it.

A service is considered non-operational (DOWN) when neither of the testing sites can access it. 

Open