(sv) Data Backups
Backup Content
Our SaaS platform uses different solutions to backup different types of user data. A general overview of backups schedule is provided in the table below:
Customer data | Frequency | Main Data Center Retention | DR / Offsite Backup Retention | Value |
---|---|---|---|---|
Database Content: objects, metadata, user information & profiles, drawing information etc | Daily |
|
| Critical |
Files Contents: all documents uploaded by the user. | Daily |
|
| Critical |
Configuration | ||||
Application Server - Customer configuration Content: Information about specific application configuration | Daily |
|
| High |
Infrastructure | ||||
SaaS environment Content: all building blocks of the hosting environment | Some parts of the environment are stored as backups of virtual machines, and entire environment creation is automated so that it can be restored as quickly as possible. |
|
*) For standby DR site a best effort synchronization is performed. In standard conditions the synchronization is performed 24/7 with minimum delay.